Vacancies

Fraud Analyst

The Fraud Analyst will work to detect, prevent, and mitigate fraud losses and identify users who may violate our clients terms of use.

Job description

  • Analyze player behavior, interpret facts from the evidence shown, draw conclusions based on this review, and communicate your findings.
  • Analyze and interpret suspicious behavior including but not limited to, similar betting habits, heightened similarity in registration information including email address and or username, device usage, IP ranges, bonus usage, etc.
  • Identify trends in withdrawals and deposits where players may be attempting to circumvent company terms and conditions.
  • Serve as first point of contact for player claims of multiple accounting, identity theft, responsible gaming, and unauthorized account usage.
  • Carefully monitor and prepare potential Suspicious Activity Report and Fraud Reports for review by management.
  •  Complete applicable workflows to meet player satisfaction criteria.
  • Liaise with Player Experience Associates whenever heightened Know Your Customer (KYC) checks are needed for suspicious players.

 

Requirements

Matric
2 to 3 years in a similiar role

Category

Risk and Fraud

Location

Johannesburg, option to work fully remote

Available

ASAP