German/ English Customer Service Agent

Founded in 2004, our client provides software development, digital marketing and support services to international iGaming platforms worldwide. Due to expansion they are looking for a German/English Customer Service Agent to join their team.

Job description

The role includes:

• Outbound support: Calls to incentivize purchase; Welcome calls, Courtesy calls; Upsell calls; Verification calls; Winners’ calls

• Weekly performance and service level reporting to Line Manager

• Ensuring team standards are met by achieving quality SLAs

• Escalating issues through the relevant channels

• Abiding to processes, procedures and priorities as described 

• Allocating inbound support queries to correct departments or consultants for resolution

• Proactively look to further understand departmental, business and industry related matters to increase understanding and improve service levels

• Customer Relationship Management – English and German

• Working Saturday shifts on a rotational basis

• Performing translations when operationally required to/ from German

Our client is employee centric, and offer competitive remuneration packages, medical aid after probationary period and good opportunity for career growth and promotion.  They stay abreast with latest technologies and offer a flat structured team orientated environment.


• Mother-tongue fluency in German
• Excellent written and verbal communication skills in German and English (additional European support languages would be of advantage)
• 1- 2 years’ experience in Customer Service (online Lottery and Gaming industry preferred)
• Minimum Grade 12 qualification
• Computer literate
• Comfortable with receiving and providing feedback
• Excellent Customer Relationship Management skills



Cape Town