Vacancies
Hindi Customer Service Host
Our client is a leading contact centre in the iGaming industry. They are based in the CBD and currently looking for Hindi Customer Service Hosts to join their rapidly expanding team. Applicants should be willing to work in the online casino environment and have Hindi as their mother tongue. This exciting opportunity is ideal young professionals, who wants to gain valuable experience in a multi-disciplinary environment, and work with cutting edge technologies.
Job description
Key Performance Areas:
Identify the needs of the end user
Answer chats, calls, and respond to emails in the Hindi language
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter and update customer information into system
Identify and escalate priority issues
Follow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)
Financial information, gaming advice, and review for additional offers, proactive value adds
Customer relationship building and management
Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set.
Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Requirements
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and email
Fluent in spoken & written English/ Hindi (mother tongue level)
Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to "read between the lines"
Excellent organization, multi-tasking and time management skills
A proven ability to see problems through to their resolution
An excellent history of attendance and adherence to work schedules
Demonstrated literacy in MS Office (Outlook, Word and Excel)
Prioritize tasks in a busy environment
Proven passion for customer service and excellent CRM skills
Pro-active, organized and strong personal drive
Qualifications and Experiences:
Completed Matric
Customer Service Experience – 1-year experience
Previous Call Centre work (an advantage)
Previous working experience in the online gaming industry a definite advantage
Valid driver’s license and own transport is advantageous
Ability to work rotational shifts
Shift work on rotation: • 6 am - 2 pm • 2 pm - 10 pm • 10 pm - 6 am
Category
iGaming
Location
Cape Town (remote until February)
Available
ASAP, will wait for the right candidate
Interested in this position?
If you feel you are a good fit for this role, kindly send your CV to info@anniemercer.co.za. In your email, please feel free to tell us why you are an excellent fit for the role and also include your current earnings and notice period. We look forward to chatting with you.