Vacancies

Hindi Customer Service Host

Our client is a leading contact centre in the iGaming industry. They are based in the CBD and currently looking for Hindi Customer Service Hosts to join their rapidly expanding team. Applicants should be willing to work in the online casino environment and have Hindi as their mother tongue. This exciting opportunity is ideal young professionals, who wants to gain valuable experience in a multi-disciplinary environment, and work with cutting edge technologies.

Job description

Key Performance Areas:

 

Identify the needs of the end user

Answer chats, calls, and respond to emails in the Hindi language

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter and update customer information into system

Identify and escalate priority issues

Follow up customer calls where necessary

 

Your duties will include but not limited to:

 

Promotion driven interventions, inbound (and/or outbound when required)

Financial information, gaming advice, and review for additional offers, proactive value adds

Customer relationship building and management

Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media

You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set.

Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)

 

Requirements

Knowledge and Skills:

Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and email
Fluent in spoken & written English/ Hindi (mother tongue level)
Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to "read between the lines"
Excellent organization, multi-tasking and time management skills
A proven ability to see problems through to their resolution
An excellent history of attendance and adherence to work schedules
Demonstrated literacy in MS Office (Outlook, Word and Excel)
Prioritize tasks in a busy environment
Proven passion for customer service and excellent CRM skills
Pro-active, organized and strong personal drive

Qualifications and Experiences:

Completed Matric
Customer Service Experience – 1-year experience
Previous Call Centre work (an advantage)
Previous working experience in the online gaming industry a definite advantage
Valid driver’s license and own transport is advantageous
Ability to work rotational shifts
Shift work on rotation: • 6 am - 2 pm • 2 pm - 10 pm • 10 pm - 6 am

Category

iGaming

Location

Cape Town (remote until February)

Available

ASAP, will wait for the right candidate