Vacancies

IT Helpdesk Administrator

We are seeking an experienced IT Help Desk Administrator on a contract basis (with the option to become permanent) who will be responsible for providing 1st line technical support.

Job description

In addition to technical support, the IT help desk administrator will support the IT team with various administrative tasks such as procurement, managing invoices, IT asset management and other tasks related to ensuring the optimal operations of the IT department.

The ideal candidate will have skills, knowledge, and experience in the following:

Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training

Perform basic network support, installation, maintenance, and troubleshooting

Communicate with Clients effectively and directly via phone, email, and remote diagnostics to identify and resolve Client reported issues

Ability to deliver work within agreed timeframes, particularly desktop troubleshooting resolution standards, and adherence to call logging and ticketing processes

Oversee and update assigned support service requests

Comfortable in learning new software packages to be able to provide end-user support

Understand basic functionality of MS Active Directory

Be able to provide First line Software and end user support

Be able to provide Server & Network Administration First Line support

Comfortable communicating and assisting users remotely via telephone or video conferencing

Comfortable using remote support tools such as TeamViewer or Remote Desktop

Is highly organised, accountable, and responsible

Ability to work on multiple tasks near-simultaneously and being successful on all tasks

Adhere to best Information Technology practices, policies, procedures, and directives of the company

 

Requirements

3+ years working in IT support (Desktop, Software, Hardware, Mobile, Antivirus & Networks)
Grade 12 + A+, N+ or other relevant and recognised IT training certification
Support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training
Experience in network support, installation, maintenance, and troubleshooting
MS Active Directory
TeamViewer or Remote Desktop
Be prepared to work in a flexible yet delivery orientated environment
Have a passion for data and data presentation / representation
Driver’s license and own reliable transport
Must have high-speed, reliable internet connection at home

Category

IT

Location

Bellville, Cape Town

Available

Immediate preferred