Vacancies

Network Operations Center (NOC) Engineer | Gaming | Century City

We view our client as one of the top digital organisations in South Africa, who provide marketing and support services to millions of clients across the globe. They are based in very trendy and upmarket offices in Century City, Cape Town. A multi billion-dollar global giant in their field, they are able to attract the very best talent in South Africa, and retain them. They are currently looking for a Network Operations Center (NOC) Engineer to join their team.

Job description

The primary goals of this team is to improve our clients time from recovering from outages as well as drive the change needed to ensure corrective measures are put in place to prevent them from reoccurring. 

Being responsible for Incident Management, during an incident, you and the team will do what it takes to resolve the issue, post the incident the NOC team will ensure post-mortems are conducted, learnings are documented and corrective measures are logged with respective teams. During day shifts, NOC engineers will sit with the teams to assist them in making the needed design changes as well as updating documentation or playbooks to enable quick resolution going forward. This talks to the NOC’s secondary goal of reducing the support demand on our client’s Tech staff after hours.

Reporting to the NOC Team Lead, you will form part of this team and will be required to live and breathe a culture of monitoring, automated operations and continuous improvement. You will work closely with our client’s Service and Development teams ensuring that all applications are monitored and have actionable resolution paths assigned.

Within the NOC team, our client plans to cater for all levels of experience and knowledge, empowering you to get involved and make the change needed to improve their systems, from identifying issues to reviewing design and suggesting any architecturally significant changes need to improve stability, scalability and performance of their systems.

Duties include, but not limited to:

Own all monitoring systems and provide a standardized monitoring platform for service teams to use

Own Incident Management facilitation, tracking and reporting within JIRA ServiceDesk

Close the loop on all Incidents by ensuring post-mortems are conducted, any actions are captured on relevant backlogs and tracked correctly

Conduct reporting on teams corrective action backlogs where necessary flagging teams with an excessive amount of items to ensure priority is given

Follow a source control culture for all monitoring and remediation actions scripts and configuration

Drive continuous improvement with regards to monitoring and auto remediation of issues

Work with relevant Tech teams to understand technical challenges and assist in resolving them to ensure a more reliable service

Form part of 24/7 support roster to support all DOS Service Teams after hours

Work on multiple high priority incidents simultaneously

 

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Even the most experienced talent should have the opportunity to expand and improve their skill sets in many advanced areas of knowledge at this employer.   

If you have the right attitude and right aptitude, we can assure you that room for growth at this employer is unprecedented.  

They firmly believe in staying up to date with latest technologies, so you’ll be working with the latest tech at international standards.  

Whilst this is a very modern and fast paced organisation, the atmosphere is also relaxed.  Leave those suits and ties at home, but please wear something. 

Our client doesn’t believe that sitting in traffic for hours each day is necessary so working hours are flexible, with core working hours between 9am and 4pm.   

To keep you healthy, stress free, and happy – they provide nutritious meals (free of course), serve cappuccinos from their coffee bar, provide free access to the gym, and of course there are free massages from their wellness therapist when you need it the most.  

Our client is able to pay top dollar to attract and retain top talent in South Africa and offer excellent end of year bonuses based on company and individual performance.  The company is outperforming though, so for now, the rest is up to you.

Work hard and play hard?  Head on down to the bar every Friday afternoon, try your hand at Poker on Thursday evenings, enjoy regular team building events such as white river rafting, and so much more. 

Most of all they have created a culture second to none.  Small on egos; big on energy.  Possibly the most employee centric client we’ve come across.  Ever.

If you meet with our requirements and think you could be a match then you’ll want to pop your CV to info@anniemercer.co.za.  

Requirements

Essential Criteria:

• Minimum 2 years’ experience in the Information Technology industry using Microsoft Technologies
• Previous experience in 24/7 E-commerce Environment
• Proven hands on experience relating to operational or development support of enterprise systems specifically within the Tech Stack
• Strong ability to diagnose Server (Application and network events)
• Ability to understand metrics and log data, utilizing log analytic techniques to find insights within data that may not immediately be visible to help pinpoint root cause of outages
• Ability to work flexible hours

Desirable Criteria:

• A relevant Information Technology tertiary qualification and Microsoft Certifications
• Experience with automation tools and scripting ability
• Knowledge in Project Management and Agile methodologies
• Experience in managing and supporting large enterprise systems

Category

Location

Century City, Cape Town

Available

Interested in this position?

If you feel you are a good fit for this role, kindly send your CV to info@anniemercer.co.za. In your email, please feel free to tell us why you are an excellent fit for the role and also include your current earnings and notice period. We look forward to chatting with you.

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