Vacancies

Online Casino Customer Support Rep - Japanese Speaking

Our client in the iGaming industry is looking for Japanese Customer Care Support Reps to join their team. This is a remote role, and you can be based anywhere across the globe – Cape Town, Bali or Japan. You will need a strong and stable internet connection, a laptop is provided upon commencement. We’re looking for someone truly passionate about customer care, a fast learner, heaps of personality and a great attitude. Casino experience is non-negotiable and the type of candidate we look for lives, eats and breathes online casino.

Job description

• Take care of customers via email and live chat
• Go the extra mile to make sure our customers are happy
• Verify customer accounts processing payments
• Credit Bonuses and Free Spins to players
• Assisting in fraud and risk management
• Take care of VIP Players

 

Requirements

Fully fluent in Japanese
A humble person with personality
Min 2 years of experience in Casino Customer Support
A fast learner
A person that has his/her teammate’s backs just as they have yours
Someone with great communication skills
Someone that types like the keyboard is on fire
Someone with excellent Japanese skills – written and spoken
A calm and stress-resistant personality

In return our client offers an extremely competitive salary (Euros), a MacBook pro upon commencing work, fully comprehensive travel insurance for those who enjoy a Digital Nomad Lifestyle, fully paid for annual get-togethers in exotic locations across the globe, and a dynamic team environment where the team are considered friends before random colleagues.

Please read the advertisement before applying. Japanese and online casino are crucial in this role.

Category

iGaming

Location

Remote - anywhere

Available

ASAP, will wait for the right candidate