Service Portfolio Manager

Our client is a Gaming company that loves to push the boundaries. They stay abreast with the very latest in international trends and technologies. Currently our client is looking for a Service Portfolio Manager to join their team.

Job description

Strategic Objectives Alignment

• Accountable for the quality of Service, within the organisation regardless of where the technology components or professional capabilities lie   

• Drive consistent Service across all Business Units   

• Accountable for setting and achieving framework for SLA and governance where applicable   

• Identifying and setting up new Services that may be required   

• Identify and solve team capacity requirements needed to provide an effective Service   

• Strategically guides teams in accomplishing work objectives   

• Develop, implement and measure a Benefits Realisation model for the Service offered   

• Supports and aligns with formalised Societies and standards across the platform

Service Execution and Management

• Ensures that procedures and processes are accurately followed, effectively communicated and documented   

• Proactively facilitates change management due to changing situational/ organisational/ market requirements   

• Demonstrate effective use of team/departments budget   

• Drive resolution and communication of issues   

• Be the escalation point for issues   

• Ensure effective communication and resolution actions are in place   

• Make data driven decisions, supported by Product usage and metrics   

Talent Management

• Collaboratively works with team members to set performance goals and measures   

• Performance measures are clear, measurable and achievable   

• Ensures consistency of expectation across Team, Portfolios and Group   

• Gives regular structured feedback to team and seconded members   

• Ensures that the team members are equipped with the requisite skill set required for both current and future projects by developing a training and career development plan   

• Maintain a current and future skills matrix   

• Have training and development plans in place and ensure execution of the plan   

• Implement a resourcing and capacity strategy   

• Encourage and build a culture of innovation   

• Create a culture for teams that align to the Platform and our client’s values   

• Provide and facilitate mentoring and coaching

A Few Perks:

• Fantastic food and snacks to keep your energy levels pumping   

• Amazing offices in world-class locations   

• The ability to further your skills through training and development   

• Working with the best tools and latest technologies   

• Wellness Care   

• Rewards for outstanding performance   

• Spectacular Team builds   

• Flexible Working Arrangements


• Effective communication skills across all levels of the business
• Strong Negotiation Skills
• Coaching Others: Able to coach others with respect to their individual objectives.
• Influencing others by creating a participative, empowered environment: Create
• high performance environments for teams, empowers teams and individuals, drives participation by all team members
• 7 years experience in software environments
• 3 years leadership experience within a software environment
• 3 years experience in gaming industry preferable
• Analysis, benefits realisation, budgeting, forecasting experience
• Proven results of engaging at an executive level or senior management level
• Proven track record of technical and behavioral experience



Cape Town, Western Cape