Vacancies

Swedish Customer Care Agent

My client is an industry leader in the online marketing field. Their head office is situated in Cape Town, and they have offices and clients in multiple locations across the globe, and therefore frequently recruit foreign nationals / Swedish people with sounds customer care skills to join their every growing organization in Cape Town.

Job description

As Customer Care Agent, you will be responsible for attending to customer queries via telephone, email or internet forums. You should therefore have: excellent written skills | above average communication | excellent interpersonal skills | advanced computer literacy skills | advanced internet skills. As you will be required to work rotating shifts on a 24/7/365 basis, therefore you will need your own vehicle and a valid driver’s license (and be willing to work shifts!). You will need to have been born in Sweden and/or have lived there for at least 9 years. Ideally you will already be based in South Africa. You will be fully bilingual in English and Swedish. You'll be fully bilingual (Swedish/English). This is no ordinary customer care role – career growth and promotions at this organization are unprecedented. Whilst you will start in a Customer Care role and learn all the ropes of this organization – if you are dedicated, committed, with a continual hunger to learn, match my clients culture and are determined to succeed – you will move quickly through the ranks. Neither is this an ordinary company – it currently employs over 400 people in Cape Town and staff are really looked after. The client pays top performers extremely well, and salary includes pension and medical aid. There are 2 increases per annum, 1st for inflation and 2nd for performance. Bonuses in December are excellent. Facilities include a gym, canteen, cappuccino bar and entertainment area. Other perks include massages, free breakfast / lunch / dinner, and much more. This is an extremely sociable, diverse, fast paced and ever changing environment. In order to fit in with the company culture you’ll need to be young at heart, serious about your career, energetic, driven and have fantastic interpersonal skills. You’ll also need to be passionate about online marketing and have superior customer care skills. Work permits are sponsored by my client.

Requirements

Born and bred Swedish OR have lived in Sweden for at least 9 years AND be fully fluent in Swedish and English.

Advanced computer literacy skills

Sound internet skills

Own transport

Willingness to work 24/7/365 rotating shifts

Superior customer care / client skills - experience in a similiar role

Category

Online Marketing

Location

Cape Town

Available

Negotiable